Choiceview agent

Turn ordinary business calls into multimedia calls

ChoiceView Agent is the app used by doctors, hotline staff, help desk personnel, and contact center agents. It's a pure web app that runs in a browser. There's nothing to install and no system integration required. It can also be launched from an agent dashboard that's already being used.

The ChoiceView Agent dashboard is preloaded with a visual library for the designated use case — for example, diabetes health coaching or COVID-19 hotline information.

ChoiceView Agent allows virtually any visual information available on the agent's screen to be shared with an end user by click, drag-and-drop, or copy-and-paste.

The user sees the results and can save them for later, all while talking on the same phone call without using a mobile app.

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ChoiceView Value Proposition

ChoiceView Agent allows individuals and contact center agents to talk or chat while sending visuals to mobile device or browser users. Studies show that adding visuals can increase recall and problem-solving by as much as 600%. An end user in a ChoiceView session can participate in the call while viewing products, diagrams, web pages, forms, videos, or other information sent from a ChoiceView-enabled agent.

ChoiceView’s value proposition is based on delivering efficiencies in these ways. It can:

  • Cut 10-15% off of average call handling time

  • Increase revenue by 10-15% for transactions involving up-selling or cross-selling

  • Reduce the number of repeat calls due to collection of correct and complete data

  • Build loyalty, because once users have ChoiceView they will choose to do business with a ChoiceView-enabled company.

Choiceview advantages

ChoiceView fills the gap between a regular phone call and a video conference. Major advantages of ChoiceView are:

  1. It starts with the familiarity of a phone call. It acts like a phone call, not a pre-arranged teleconference.

  2. It doesn't need a mobile app, so it works with first-time callers.

  3. It works with smartphones as well as any phone with a separate computer or tablet.

  4. It preserves voice quality without needing a high-bandwidth connection.

  5. It's inherently compatible with business phone systems and voice platforms such as Amazon Connect, Twilio, Bandwidth, and Avaya.

  6. It works with both virtual agents / bots as well as live agents, including doctors, help desk personnel, and contact centers.