ChoiceView Lambda Function

Add visually enhanced AI calling to your contact flows

The ChoiceView lambda opens up many exciting opportunities for users of Amazon Connect by introducing voice-and-visual call capabilities. It's an easy, standard method for creating visual IVRs, visual phonebots, and visual chatbots by simply inserting the ChoiceView lambda in Connect contact flows. It's a new approach for creating multimedia sessions on Amazon Connect.

Amazon Connect provides all the normal voice features and ChoiceView provides the visual capability in one integrated platform without requiring additional proprietary components or integration. As a result, ChoiceView with Amazon Connect is easy to deploy, program, enhance, and maintain.

WHY CHOICEVIEW?

ChoiceView is a new kind of voice-and-visual phone call positioned between a voice-only call and a videoconference. It's patented. ChoiceView delivers an enhanced user experience on the types of calls we make everyday without the fear and trepidation of a video call.

ChoiceView works with any phone and any network. It doesn't require installing an app, so it works with first-time callers. It doesn’t even require a smartphone. It’s inherently compatible with phone endpoints worldwide.

ChoiceView allows callers to SEE and HEAR information on standard calls to businesses. Visual IVRs and bots eliminate the tedious voice-only interactions with automated phone systems. Instead, callers are presented with visual menus and visual responses while talking and hearing on the same original phone call. Callers can navigate 4X faster using visual menus and can better understand the information presented. Companies gain happier customers and improved contact center efficiencies.

AMAZON CONNECT becomes A MULTIMEDIA PLATFORM

The ChoiceView lambda is implemented as a resource block in Amazon Connect contact flows, much like "Play Prompt" and "Get Customer Input". ChoiceView adds the visual interaction so callers can see visual menus and responses and send visual stimuli back to the contact flow. No other programming or integration is required.

Of course, the contact flows still make use of all the Connect features — AI, natural language processing, Lex, call queuing and call distribution — and are totally compatible with the existing phone infrastructure. As a result, Amazon Connect becomes a multimedia platform with voice and visuals. Callers can see/hear and talk/tap.

There's also a ChoiceView Agent dashboard for live agents. It allows agents to interact visually with callers during a call, instead of tediously reading back information to them.